How many people can stay in one room?
Each room is able to accommodate up to 2 adults and 2 children under the age of 12. An extra bed is available upon request for an extra charge.
How do I cancel my hotel reservation without incurring a cancellation charge?
Cancellations before 18:00 hrs on your arrival date will not be subject to cancellation charges. This does not apply to reservations with no-cancellation policy. Please contact our Reservation Department for the full cancellation policy that is in effect at Janévalla Bandung
For all reservations, the hotel requires a deposit of IDR300K for incidental charges upon check-in. Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorization by the hotel is required. We currently do not accept deposit payment using a debit card.
Does my room reservation require any guarantee?
Reservation can be guaranteed either by valid credit card, company’s letter of guarantee or bank transfer. The hotel reserves the right to pre-authorize your credit card prior to arrival. Guaranteed reservation will be held until midnight on arrival day.
How can I make a booking?
You can book through our website or our email at firstname.lastname@example.org.
Are your hotel rates per room or per person?
The rates charged are per room, with double occupancy in all room types.
What types of rooms are available in the hotel and what are the differences between the different categories?
Superior: Super Twin or Super King
Deluxe: Super Twin or Super King
Grand Deluxe: Super King
Duplex: Super Twin and Super King
All our rooms are equipped with wireless broadband internet access, tea and coffee-machine facilities, a stocked minibar, customized amenities, internet protocol TV, IDD telephone, a personal electronic safe, and comfortable beds with duvets.
When you have a guaranteed reservation with us and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel at our expense. Janévalla Bandung will provide you with a domestic phone call, transfer you to the other hotel and provide transportation back to our hotel, where we wanted you to be in the first place.